Shipping policy
Shipping Cost
Shipping costs vary based on product weight. For final shipping costs, please refer to the checkout page.
Shipping Times
7 - 15 business days
Note: All delivery times provided after dispatch are approximate and may be subject to external factors, so we are unable to guarantee an exact delivery date.
Processing / Handling Times
Most orders are processed and dispatched within 1-2 business days after being placed. Custom items (e.g., Custom Photo Upload Necklaces) require an additional 3-5 business days to process, as each piece is uniquely made for you.
Tracking
Tracking information will be available once your order has processed. It may take 1-2 days for tracking updates to appear.
Track your order here:
As the receiver, it is your responsibility to track your order and complete any necessary steps with customs or couriers. If an order is tagged as "return to sender" or "unsuccessful delivery" due to failure to follow up with the courier, we cannot provide a free replacement or refund. You may need to place the order again.
Missing Package?
If your item is missing or delayed (more than 30 days), please contact us. If it’s confirmed lost in transit, we will send a replacement immediately. We are committed to customer service and will work to resolve any issues as quickly as possible.
Lost/Stolen Packages
Inventifyco is not responsible for lost or stolen packages. If your tracking states that the package was delivered but you have not received it, please contact your shipping carrier for assistance. If you suspect theft, file a report with local authorities. For further assistance, contact our support team at support@inventifyco.com.
Does Duty Tax Apply?
In most cases, duty tax does not apply due to the small order value. However, customers are responsible for checking with local customs and paying any applicable duty taxes.
Order Cancellations
We accept cancellations within 1 hour of purchase. After 1 hour, cancellations will not be accepted, as orders are processed promptly to ensure swift delivery.
Damaged Packages
If a product arrives damaged or defective, please email support@inventifyco.com with proof of the defect. We will offer a choice of a replacement or a full refund. Claims for defective products must be made within 30 days of delivery.
Returns
You may return items for store credit if they were on sale or receive a full refund if purchased at the regular price. Please contact us at support@inventifyco.com for assistance. Damaged items are eligible for returns with a refund or exchange. Note: Customized items (e.g., photo projection necklaces) cannot be returned, as each piece is uniquely made.
Contact Us
Email: support@inventifyco.com