Refund policy

Returns

The return period is 30 days from receiving your order. If 30 days have passed since you received your order, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

If your item is damaged or defective, we will be happy to refund your money or replace the item. Simply send us pictures of the order in question to support@inventifyco.com.

Some types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase or order number. Please email us at support@inventifyco.com to get our return address for the correct warehouse.

There are certain situations where only a partial refund will be given (if applicable):

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette, or record that has been opened
  • Items that are not in their original condition, are damaged, or are missing parts not due to our error
  • Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 3-10 days, and a credit will automatically be applied to your credit card or original method of payment.

Delayed or missing refunds (if applicable)

If you have not yet received your refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to officially post.
Then contact your bank. Often, it takes a certain amount of time for the refund to post.
If you have done all of this and still have not received your refund, please contact us at support@inventifyco.com.

Clearance items (if applicable)

Only regular-priced items are eligible for a refund; unfortunately, clearance items are not eligible for a refund.

Exchanges (if applicable)

If you are not 100% satisfied with an item, we are happy to exchange it. Simply contact us and let us know what item you would like to exchange it for. We will replace items if they are defective or damaged. If you would like to exchange an item, email us at support@inventifyco.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to gift to you later, we will send a refund to the gift giver and they will know about your return.

Shipping

You will need to cover the shipping costs to return your item unless the item is damaged or you received the wrong item. The item is your responsibility until it reaches us.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item valued over €25, you should use a trackable shipping service or purchase shipping insurance.

Cancellations

We always try our best to cancel your order, so we advise you to contact us as soon as possible if you wish to do so. However, if your order has already been dispatched, we will not be able to cancel your order.

If you still wish to cancel your order to receive a refund, a 10% cancellation fee will apply. We will refund this 10% when your order is received by us, and you decide to keep it, or when the item is returned to us. Simply email us to confirm receipt of the item and your decision.

If you would like to change your order, please contact us as soon as possible. We will do our best to accommodate any changes provided your order has not yet been dispatched. If your order has already been dispatched, we will not be able to change the order, but we are always happy to accept a return if you wish.

For cancellations and order changes, please contact us at support@inventifyco.com